GinkoSoft Support Center

Submit a support ticket below and a GinkoSoft technician will respond as soon as possible. Most tickets are answered within 1–2 hours during business hours (Mon–Fri, 9 AM – 6 PM CST).

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Frequently Asked Questions

How do I upload my website?

Connect to ftp.yourdomain.com using an FTP client and upload your files to the /public_html/ directory. Your index.html or index.php file will be served as the default page.

How do I set up email in Outlook Express?

Go to Tools > Accounts > Add > Mail. Set incoming server to mail.yourdomain.com (POP3), outgoing server to smtp.yourdomain.com. Use your full email address as the username. Enable "My server requires authentication" under the Outgoing Mail tab.

My CGI script gives a 500 Internal Server Error

Make sure your script has Unix-style line endings (LF, not CRLF). Upload in ASCII mode, not binary. Set permissions to 755. Verify the first line points to the correct interpreter (#!/usr/bin/perl for Perl scripts).

How do I create a MySQL database?

Log in to the customer portal (My GinkoSoft) and navigate to Database Management. Click "Create New Database" and follow the prompts. Your database will be available within 60 seconds at localhost.

What is my server's PHP version?

All shared servers run PHP 4.3.x. To check the exact version and configuration, visit the PHP Info page or create a file containing <?php phpinfo(); ?> in your web root.

Can I use .htaccess files?

Yes. GinkoSoft supports .htaccess with mod_rewrite, mod_auth, custom error pages, and directory options. Place your .htaccess file in the desired directory via FTP.